Bitter Expereince with Iceland Express Service

First of all Iceland express supposed to be budget airline from Iceland - in fact it is not. The price difference from Iceland Air(National Flag Carrier) and IcelandExpress are not that big difference. Okay fair enough with the price but itś services is getting bad to worse in recent days. In particular to my visit to London last week became nightmare. When I booked my flight it was scheduled for 7:55 in the morning and few days later I received mail that flight schedule has been re-sheduled to 8:55 am - okay fine too. On the morning of 14th August I rushed to airport not to be late. Done with all airport procedures, checking in, security etc. 8:55 has passed, No information on the screen what´s happening with the flight. I wonder what is happening, then hour later I saw in the information screen saying "next information is available at 11:00am". My wife was furious to see this news as she was going to London only for 3 days. We went to Iceland express help-desk - very poor response with reply we do not know !! Who should know then ? There are no arrangement for the passenger eg, hotel, and other services. Me and my wife drove back to Reykjavik. Around 12:30 PM I checked with Keflavik airoprt departure schedule and saw the flight is schedule for 17:15. My wife became more furious as she has now lost whole one day. Nevertheless after spending our whole day at Reykjavik (a waste day) we drove back to keflavik airport. Again, after waiting long time at the airport we finally queued for boarding. Once again flight got delayed - no information to the passenger (Same story). I rushed to Help-desk they were not sure weather this plane or other plane. After half an hour a lady confirmed "this is the plane to London Gatwick". A passenger with a big voice announced to the crowd - Iceland express staff should have done it . The aeroplane was not the icelandexpress but Air Finland. I was impressed with the seat space with this airlines however. Inside the aeroplane the crew distributed paper which quoted "we are sorry for the delay" - Thats it.

For me and My wife it was the pain day as we lost whole one day. Was there any compensation - ? Not at all. What about people who had a connecting flight - any service for them - not at all (They probably don´t care either). Will I buy ticket with icelandexpress again - I will think 10 times. Will I recommend ? - perhaps not.

This is Iceland, western Europe. I do understand the technical difficulties however if they provide the information on time that will be very helpful to the passenger. They should extend their helping hands to the passenger who has connecting flight and in some cases compensate - like with me wife she has arranged baby sitting and all for this three days trip to London. But due to Iceland express fault she has been forced to stay two days. I am not sure why Icelandexpress is delivering such a rubbish service. It was not like this few years back, I remeber. Perhaps a result of poor management.

Once Again in Geysir and Gullfoss

I never was a nature lover prior to moving to Iceland. It was 2002 when I first came for visit, the country attracted me instantly not because it is in Europe or advance in its financial situation but true nature, clean air, tidy city and the landscape. I travelled widely across Iceland during my first visit and fascinated about the country and its nature. I also felt the country is similar with Nepal in terms of landscape except small mountains and surrounded by sea. Although there are many tourist attractions in Iceland however two most famous Geysir and Gullfoss has attracted me lot. Whoever comes to visit me in Iceland, this two destination has been in my list. My youngest sister, late father, mother has visited back in 2006,2008. Now, recently I had an opportunity to take my window mother to the same place once she been there with her beloved husband. It has been great day out recently at those place. One thing however, Geysir still splashing water into the air and Gullfoss is still the same with wowow position. My oldest sister is now due to visit this two eye catching place - lets hope I can do this pretty soon.